Technical Security Manager - Orange Business Services - Remote

Reduced potential security incidents by 75% by developing a comprehensive plan for a vulnerability management program, defining the implementation schedule, capital and labor investment, key deliverables, software capabilities, and providing a value-add summary for executive management.

Resolved security incidents 80% faster by managing 40 Tier 1, 2, and 3 support personnel, troubleshooting issues, performing root cause analysis, and developing strategies to prevent future recurrences, saving Orange $150K in SLA breach costs and driving high customer satisfaction. 

Managed and maintained a secure network internet gateway, including multiple applications, Palo Alto firewalls, intrusion prevention and detection systems, forward and reverse proxies, SIEM systems, secure remote access, routers, riverbeds, switches, and web application servers.

Reduced the attack surface and enhanced security by designing and testing new rule sets for Palo Alto firewalls.

Delivered and maintained 99% uptime for all security devices by ensuring engineering teams adhered to processes, policies, and procedures through effective management and the development of workflow matrices.